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Call Centre agent
development solutions










The Merchants Group recognise that a call centre agent's development needs will change as they develop within their role.

As a result, we have developed a set of competency matrices, against which our training and development programmes have been designed.

By offering a structured development programme, you can show your staff that you are there for the 'long haul', with a commitment to their development that will not expire after their company induction.

These are some of the development programmes we offer. Click here to review sample modules from these programmes.

 Basic communication skills (ideal for company induction)

 Probationary period development training

 Level One call centre agent development training

 Level Two call centre agent development training

 Level Three call centre agent development training



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