About The Merchants Group people development solutions
The need for people development
The challenge for any organisation today is maintaining its greatest asset: its workforce. Increased attrition, poor morale and limited personal growth are symptoms of a perceived lack of commitment to the development of a workforce. Only by providing a visible, achievable development and career plan for each individual can a company hope to retain quality staff and motivate them through effective succession planning.
At Merchants, we have developed a range of training solutions that have made us the market leaders in the communication centre industry. Our own statistics prove conclusively that, with a sustained, structured development plan, people stay longer, are more productive and grow within the organisation to provide the continuity of skill vital for the growth of the organisation.
Merchants People Development solutions
Merchants people development experts can provide a wide range of development solutions for your workforce, using either our tried and tested training courses or by designing a bespoke programme to your own brief. Services include:
Defining competencies at different roles and levels of experience within a role
Designing bespoke training and development solutions to meet the competency levels and provide for role development
Generic communication and interpersonal skills for all levels within a communication centre
Functional, technical and interpersonal skills training for call centre management