This image captures the spirit of Managed Services training. The principle is simple: we are all responsible for our development in life, and possess the tools to empower ourselves.
The image, a picture by Karl Martin, was chosen to launch the Communication Centre Network Development Programme in late 1998. To view the presentation that accompanied this launch, together with the network programme material, click here.
If this is your first visit
We would appreciate your feedback. Please take a moment to sign our Guest Book.
A list of hints and tips for immediate impact in various business areas such as presentations and communication.
This section will be updated regularly: inclusions are from various sources, however for quick information and help on over 60 business categories, click here for a link to a good, free commercial site.
Appraisal methodology and the inter-personal skills necessary to make an appraisal an empowering milestone for both manager and appraisee. This reference section is designed to accompany a two-day course in the principles of performance management and appraisals and links with the new Network appraisal system.
Self-study reference material designed to provide ideas and on-line coaching for anyone suffering from any kind of stress. This is recommended reading for everyone, whether or not there is a perception of current stress in life. There is also a section on dealing with insomnia.
This link takes you outside the Merchants Intranet to Peter Venn's personal web site. Within this can be found dozens of useful sites relating to training and learning, together with other sites for use by web designers.
Managed Services Communication Centre Network Programmes
The design work on these major training programmes gathers pace. As new material is designed, additional reading and reference material will be posted here.
Operations Managers' training programmes
Material for the Foundation Programme is now complete. Self-study and reference material will soon be posted on the Managed Services training site and in future, accreditation material and PowerPoint slides will be available to view or download here.
The Network Appraisal
A new, simplified appraisal process is being launched for January 1999. It's current form is a Word document, however, plans are being made to convert this into an Internet-enabled document that will enable any Merchants employee worldwide to have access to the latest version of the appraisal documentation.