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Call Plans & VMS

 CHANGE BETWEEN CALL PLANS, THEN UPDATE S&E INTERACTIVE MAINT.


SCREEN

ENTRIES


Customer service Main Menu

Type 6 on Command Line, ENTER


Telco Service Order |Menu

Type 5 on Command Line, ENTER


Service & Equipment Maintenance

TO REMOVE AN EXISTING CODE

 

Opt - Type 2 next to the Code to be removed, ENTER

 

Out Date - type today's date (format 17111998)

ENTER, F6

 

F3, F2

 

TO ADD A CODE

 

F6 to add

 

TL - Telephone, ENTER to continue

 

Service Number

Service Number - Defaults with the customer's phone number. If they have more than one phone number, F4 and select the number that the code applies to with X and ENTER.

 

S&E Item Code

RESUK-UK Call Fee/Multi

RESSM-GlobalCall Fee/Multi

RESSP-GlobalCall Plus

RESDC-Day-Call

ENTER, F6

 

F12/F3

F2 takes you back to Customer Service Main Menu

F8 Memo


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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