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Disputes Memo/Reason Codes

 


® 'D' Type Dispute, Memo Codes


REASON CODES

CORRECTION CODES


 

 Bank charges suffered because of our error

Invalid charge applied


 

 Non-service related complaints

 

Incorrect services


 

Programming problems & outages

 

Campaign missed


 

 Misleading statements by sales men

 

Re-credited to refund


 

 To encourage retention ( including damage)

 

Credit to zero account


 

 Credit to zero account (occasional use)

 

 


 


DEPARTMENT CODES


 330

Business Markets

559

Public Relations


520

Sales

560

Installation


525

Telesales

561

Repair


530

Teledata

565

Despatch


550

Customer Service

570

STO


551

Credit Control

610

Construction


552

Number Portability

652

Exchange Operations


553

National Fault Centre

830

Information Services


554

Accounts

840

Billing Office


558

Booking Line

 

 


FLAGGING AN ITEM FOR DISPUTE


Select Accounts & Billing 1, View statement 1 from Customer Service Main Menu then F6 (Telco) or F11 (CATV) for charges. Type 5 at the side of the disputed change to flag an item such as installation or socket charge or Additional Outlet you wish to Dispute.

 

Select Accounts & Billing 1, View Statement 1 from Customer Service Main Menu F9 for Call Charges. ENTER 3 in the option Field at the side of the relevant call description. ENTER.

 

Amend the Toll History Field to reflect which Statement the Customer is referring to. I.e.

1 Last Bill Produce

2 Previous Months Bill

3 Month Before that.

ENTER


From the Toll Screen Type 3 beside a call to flag it for Dispute.

F4 Prompt on the Reason Code Field and select the reason why the call is being credited select it with a '1' and ENTER.

Always ENTER as much information on the Memo Screen.

By using this method the details of the item flagged for dispute will automatically be presented in the Dispute screen.

 


 

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