Induction training programme for all levels |
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Course objectives |
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Course Schedule |
4 days |
Topics - Day One
Introduction to the course
Objective
Key learning points
Icebreaker
Objective
Key learning points
Fire procedures
Objectives
Key learning points
Organisation background, culture and values
Objectives
Key learning points
Directing the conversation
Objectives
Key learning points
Personal feedback
Objectives
Key learning points
Voice workshop 1
Objectives
Key learning points
Topics - Day Two
Security brief
Objectives
Key learning points
Housekeeping
Objectives
Key learning points
Health and Safety at Work Act 1972
Objectives
Key learning points
Impact
Objectives
Key learning points
Vias
Objectives
Key learning points
Basic questioning skills
Objectives
Key learning points
Listening skills
Objectives
Key learning points
Voice workshop 2
Objectives
Key learning points
Topics - Day Three
The eight points of communication
Objectives
Key learning points
Barriers
Objectives
Key learning points
Voice workshop 3
Objectives
Key learning points
Eight points of communication activity
Objectives
Key learning points
Topics - Day Four
Portfolio building
Objectives
Key learning points
Communication centre guidelines and administration requirements
Objectives
Key learning points
Quality management
Objectives
Key learning points
Introduction to performance management
Objectives
Key learning points
Data Protection Act
Objectives
Key learning points
DMA guidelines
Objectives
Key learning points
Accreditation
Objectives
Key learning points
Passing out
Objectives
Key learning points