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Add Line Rental

 ADD LINE RENTAL

 Use this option to add/change Line Rental.


SCREEN

ENTRIES


Customer Service Main Menu

Type 6 on Command Line, ENTER


Telco Equipment & Information

Type 5 on Command Line, ENTER


Service & Equipment Maint.

F6 to add


 Service & Equipment Maint.

 TL - Telephone, ENTER to continue

Service Number

Service Number - Defaults with the customer's phone number. If they have more than one phone number, F4 and select the number that the code applies to, with X and ENTER


 

S&E Item Code

REL ( Kirk charged at 7.98)

RTREL (Ozone no charge attached)

RELUN (Unity 2 charged at 4.00)

RELIT (Unity 3 free line rental)

To add Line Rental

ENTER, F6

 

Item shows with an In Date of today's date. F12 Twice back F3

 


Certain disputes will need to have their stage changed so they are sent to the appropriate department to

deal with. Once the Dispute has been entered.

  SCREEN

  ENTRIES


Dispute Entry screen

 F15 Staging

F6 to view the stages the Dispute will go through.

F12 to change the Stage.

F4 Prompt and select the request stage with '1' ENTER Twice

F3 Exit


TO CLOSE A DISPUTE


The dispute should be closed when the matter has been resolved. Or if the dispute has been entered incorrectly

(note if an adjustment has been done on a dispute, this will close it automatically.)

 SCREEN

 ENTRIES 


 Dispute Entry screen

 F16 A memo box will appear. Type as much detail as possible, press ENTER, then press F6

F3



 NB. If you are updating or adding to a Memo start with *** this will indicate to anyone looking at the

Memo at a later date that it has been updated.

 

 

 

 

 

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